Car Park
A large car park is provided at Ash Grove for patient use. Please do not
park in marked areas reserved for Doctors. (The practice cannot take
responsibility for patients cars you park at your own risk).
Complaints Procedure
If you are not happy with the service we are providing and we cannot
solve your problem then you have the right to complain. If you need to
complain then follow the procedure below:
Put your complaint down in writing to the Practice Manager (Mr C Ealham)
and hand it in to reception.
The Practice Manager will look into your complaint, speak to appropriate
staff and gather all the facts before contacting you. You will
then be given the opportunity to make an appointment with the Practice
Manager and he will try and resolve your problem.
If you are not happy at this point then you can take it further by
contacting the local Primary Care Trust. You can obtain a contact number
at reception.
Facilities for Disabled Patients
The building is fully accessible for disabled people and includes
suitable toilet facilities, disabled parking, and ramps for wheelchair
access.
Freedom of Information
This combined Publication Scheme is a complete guide to the information
routinely published by Ash Grove Surgery. It is a description of the
information about our General Practitioners and Practice which we make
publicly available. We shall review the Scheme at regular intervals and
monitor how it is operating.
You can
download the document in full here. (50K Word Document)
Patient Advice and Liaison Service (PALS)
The patient advice and liaison service (PALS) is an accessible,
confidential and free service for people who would like information
about the different services provided by the Eastern Wakefield Primary
Care Trust and services in Primary Care. Services in Primary Care are
services in Doctors surgeries, dentists, opticians and pharmacists.
If you have any queries or would like more information please ring on
0845 602 4832 between 10:00am 4:00pm Monday Friday
or by email on
PALS@ewpct.nhs.uk
Patients' Responsibilities
To treat all members of staff in a reasonable and courteous manner.
To make every effort to be punctual for your appointment.
When you have been given an appointment you are responsible for
keeping it or giving adequate notice of cancellation so that the
appointment can be made available to someone else.
To ring before 10:30am if you require the doctor to make a home
visits.
To inform us of any changes of address.
Accompany children aged under 14 years when they are consulting a
health care professional.
Ensure your family is fully immunised.
Sickness Certificates
If you are absent from work due to illness for less than seven days, you
need to obtain a Form SC2 from your employer or the DSS. If after seven
days you are still unwell, you will need to see a doctor who may then
issue a medical certificate.
Patients who have attended hospital for treatment should acquire if
necessary a medical certificate from the Doctor seen at the hospital.
Violent or Abusive Patients
The practice adheres to the national guidelines and follows a zero
tolerance ruling with regard to abusive or violent patients.
In circumstances where patients are aggressive, violent or abusive
towards a member of staff the following action may be taken depending on
the severity of the complaint: -
Patients may be taken off the practice list.
Patients may be escorted off the premises.
Your Medical Record
Your medical record is a life-long history of your consultations,
illnesses, investigations, prescriptions and other treatments. The
Doctor-patient relationship sits at the heart of good general practice
and is based on mutual trust and confidence. The story of that
relationship over the years is your medical record.
We are required by law to allow you access to your medical record. If
you wish to see your record, please contact Practice for an appointment.
The Practice Manager will assist with further queries.
A small administration fee will be charged for the procedure.
