Appointments
The practice offers a range of different types of appointments including:
Routine Appointments
Can be made up to 4 weeks in advance.
Urgent Appointments
If you have an urgent medical condition, we can make an on the day appointment or refer you to the appropriate service.
Telephone Appointments
Are available daily. You may be offered a telephone appointment if you are requiring:
- A continuation sick note
- Test results
- General health advice
- Medication review
- Long Term Condition review
Appointments to book online
- We have some appointments available to book online or via the NHS App - these include Cervical Screening (Smears), Phlebotomy (Blood tests), Pill Reviews, Depo Injections, B12 Injections, Shingles Vaccinations, Pneumonia Vaccinations and Diabetic Part 1 checks.
Video Calls
Please advise our Patient Coordinators if you would prefer your consultation via this method and it can be arranged.
Interpreter Service
Please advise our Patient Coordinators if you require this service and it can be arranged.
Cancelling Appointments
It is very important if you can not attend your appointment, that you make the surgery aware. This appointment can then be offered to another patient, who might need it.
To cancel an appointment please call us on 01977 673141, through PATCHS https://patchs.ai/practice/ashgrovemedicalcentre or responding to the reminder text message you receive.
Patients Who Do Not Attend Appointments
We operate a very strict policy on missed appointments and you may be asked to leave the list if you miss 3 appointments in a 6-month period without letting us know. The number of missed appointments is displayed in the waiting area to remind all patients how much time is being wasted.
Care Navigation:
Our Patient Coordinators are trained in Care Navigation and will direct you to the most appropriate service to be dealt with in the most effective and appropriate way. Care navigation can occupy many roles and plays a crucial part in helping patients get the right support, at the right time, to help manage a wide range of needs.
Our Patient Coordinators will therefore ask you the nature of your problem to enable them to direct you to the most appropriate care for your needs. All members of the GP practice follow data protection regulations and therefore keep all information given confidential.
Care Navigation is about getting the right care, by the right person, at the right time for patients in Knottingley and the surrounding areas.
Care navigation improves access to primary care services for patients. It allows primary care staff to provide patients with information on health and wellbeing services local to their community.
It is designed to give our patients choice to access the most appropriate service, offering our patients some alternatives to having a GP appointment, if it is suitable for them.
Our practice team has a variety of clinicians who are available to help you, this includes GPs, Advanced Clinical Practitioners, Pharmacists, Practice Nurses, Health Care Assistants, First Contact Physio, Mental Health Practitioner, Care Coordinators, General Practice Assistants (GPA), Phlebotomists, Health & Wellbeing Coaches.